Effective Date: 10/01/2025 

At Medical Couriers, Inc., we are committed to protecting your privacy and ensuring transparency in how we use your information across all telephony channels, including SMS text messaging, voice calls, and related services. 

Information We Collect: 

When you interact with us via telephone, SMS, or other telephony-enabled services, we may collect: 

• Your phone number and contact details. 

• Message content, call details, and communication preferences. 

• Consent records (e.g., opt-ins for SMS communications). 

• Technical information (e.g., delivery reports, carrier information, device type). 

How We Use Your Information: 

We use this information to: 

• Deliver services, updates, and account-related communications. 

• Provide reminders, confirmations, and alerts relevant to our services. 

• Enhance customer support and improve our communication systems. 

• Comply with applicable legal and regulatory requirements. 

We will never sell your phone number or telephony information to third parties. 

Data Security: 

We use industry-standard safeguards to protect your telephony data from unauthorized access, disclosure, or misuse. 

SMS Terms and Conditions:
Upon opting in to receive messages, the end user agrees to receive communications from MEDICAL COURIER regarding general updates and customer support. Users can opt out at any time by replying “STOP” or request more information by replying “HELP.” Message frequency may vary, and message and data rates may apply. For assistance or inquiries about our SMS service, please reply “HELP” to any SMS message you receive or contact our customer support team at (800) 652-1147.
 
Privacy Assurance:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Please note that this does not include text messaging originator opt-in data and consent; that information will not be shared with any third parties. 

Compliance: 

Our telephony practices comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and carrier-specific requirements for SMS (10DLC and similar frameworks). 

Changes to This Statement: 

We may update this Privacy Statement from time to time. Updates will be posted here with a revised effective date. 

Contact Us: 

If you have questions about this Privacy Statement or your telephony data, please contact us at: 

Medical Couriers, Inc.
1415 21st Suite B
Sacramento, Ca 95811
m[email protected]