Since 1969, we’ve been been delivering specimens like blood, urine, and tissue samples for testing. Fifty years has given us ample time to perfect the protocols we know our clients depend on. Here’s how we’ve adapted to the changing technology over the decades to follow protocols that protect over 10 million patients a year.
With so many intricate details to execute and lives on the line, our clients want custom medical logistics designed to fit their needs. Here’s why offering logistics tailored to individual clients’ needs makes for a better client experience that leads to better patient care.
After nearly 50 years of service, we’ve seen a lot: earthquakes, terrorist attacks, wildfires, and other natural disasters that challenged our employees and our infrastructure. These are the stories behind why we have disaster readiness built-in.
It’s no surprise that when you feel good, you are more ready and often more willing to give time and attention to work. So what does this mean to the healthcare industry? How does providing health care for healthcare employees affect patient care?
Our drivers see our client’s clients more than they do. So we know how important it is they represent our clients well. We constantly ask ourselves how we can make this tag team seamless so our drivers function as an extension of our client’s brand in the field. Here’s what rises to the top.
Running a logistics company starts with a reliable vehicle. And when volume increases, many medical logistics companies rely on driver supplied vehicles to keep costs down. So what are the customer benefits of choosing a company that maintains their own fleet?
51 percent of consumers say a business needs to be available 24/7. In the medical industry, this number is undoubtedly higher because there are no “off” days when it comes to patient care.
But what does customer service really look like? What does it mean to get it right?