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Lab-Quality Protocols
Lab-Quality Protocols

Preventing human error means training our drivers to follow the same strict protocols found in labs and hospitals. We walk them through 40+ hours of medical courier training before they get behind the wheel.

C.A.R.E. Training
C.A.R.E. Training

Every driver receives C.A.R.E. Training (Compassionate And Respectful Employees) to help convey the human consequence of their work and connect them to every patient’s story.

8 Point Driver Checklist
8 Point Driver Checklist

Our everyday checklist helps drivers confidently represent your brand in the field. From clean cars to ironed shirts, we know every detail matters in keeping your client relationships strong.

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"mci takes this job personally."

They understand how important this job is. They understand it's down to the patient. Their really quick follow-up speaks volumes to me.

—Happy MCI Customer

 
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EXPECT THE SAME SERVICE NATIONWIDE

 We service labs, clinics, and hospitals, and hold our partners accountable with protocols that deliver the same standard of service from Vegas to Virginia.

Click the map to see where we can serve you around your state and around the country.

 
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AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
CA - 5 Million Miles / Year
LA - 10K Stops / Year
WI - 10 Routes
664,000 Specimens Moved in the
Pacific Northwest Every Year
WY - 87,700 Miles Driven / Year
CO - Routes through the highest
vehicular tunnel in the world
Proud to cover the Chicagoland area
MN - Our Newest Partner
AL
MONTGOMERY
BIRMINGHAM
Cities Served: Montgomery, Birmingham
AK
AZ
PHOENIX
TUCSON
Cities Served: Phoenix, Tucson
AR
CA
LOS ANGELES
SAN FRANCISCO
SACRAMENTO
REDDING
FRESNO
Cities Served: Los Angeles, San Francisco, Sacramento, Redding, Fresno
CO
COLORADO SPRINGS
DENVER
DURANGO
FORT COLLINS
GRAND JUNCTION
Cities Served: Colorado Springs, Denver, Durango, Fort Collins, Grand Junction
CT
DE
FL
TALLAHASSEE
ORLANDO
MIAMI
Cities Served: Tallahassee, Orlando, Miami
GA
ATLANTA
SAVANNAH
Cities Served: Atlanta, Savannah
HI
ID
BOISE
POCATELLO
TWIN FALLS
Cities Served: Boise, Pocatello, Twin Falls
IL
SPRINGFIELD
CHICAGO
Cities Served: Chicago, Springfield
IN
INDIANAPOLIS
FORT WAYNE
Cities Served: Indianapolis, Fort Wayne
IA
DES MOINES
CEDAR RAPIDS
Cities Served: Des Moines, Cedar Rapids
KS
KY
LOUISVILLE
LEXINGTON
Cities Served: Louisville, Lexington
LA
NEW ORLEANS
BATON ROUGE
LAFAYETTE
LAKE CHARLES
ALEXANDRIA
SHREVEPORT
Cities Served: New Orleans, Baton Rouge, Lafayette, Lake Charles, Alexandria, Shreveport
ME
MD
MA
MI
LANSING
DETROIT
Cities Served: Lansing, Detroit
MN
MINNEAPOLIS
Cities Served: Minneapolis
MS
JACKSON
Cities Served: Jackson
MO
MT
BILLINGS
HELENA
MILES CITY
Cities Served: Billings, Helena, Miles City
NE
NV
LAS VEGAS
RENO
Cities Served: Las Vegas, Reno
NH
NJ
NM
ALBUQUERQUE
Cities Served: Albuquerque
NY
NC
RALEIGH
CHARLOTTE
Cities Served: Raleigh, Charlotte
ND
OH
COLUMBUS
CINCINNATI
CLEVELAND
Cities Served: Columbus, Cincinnati, Cleveland
OK
OKLAHOMA CITY
TULSA
Cities Served: Oklahoma City, Tulsa
OR
BEND
EUGENE
MEDFORD
PORTLAND
Cities Served: Bend, Eugene, Medford, Portland
PA
PITTSBURGH
PHILADELPHIA
Cities Served: Pittsburgh, Philadelphia
RI
SC
SD
TN
TX
SAN ANTONIO
DALLAS
HOUSTON
Cities Served: San Antonio, Dallas, Houston
UT
SAINT GEORGE
SALT LAKE CITY
Cities Served: Saint George, Salt Lake City
VT
VA
WA
KENNEWICK
SPOKANE
SEATTLE
Cities Served: Kennewick, Spokane, Seattle
WV
WI
MILWAUKEE
MADISON
Cities Served: Madison, Milwaukee
WY
CHEYENNE
LARAMIE
ROCK SPRINGS
Cities Served: Cheyenne, Laramie, Rock Springs

Need our presence in an area that's not represented? Get in touch to see how easy it is to partner with us today.

Medical Couriers, Inc.
Medical Tag Team: What it Means to Represent Clients in the Field

Our drivers are in physicians' offices more than our client's sales reps. So we know how important it is that they represent our clients well.

We are constantly asking ourselves how to make this tag team as seamless as possible so our drivers function as an extension of our client’s brand in the field. Here’s what rises to the top.

Read More →
Three Benefits of Choosing a Company that Operates its Own Fleet

Running a logistics company starts with a reliable vehicle. You have to move things from point A to point B. And when volume increases, your vehicle numbers have to increase too. Many medical logistics companies rely on drivers to supply their own vehicles to keep costs down. 

So what are the customer benefits of choosing a company that maintains their own fleet?

Read More →
Two Gold Standards in Medical Logistics Customer Service

51 percent of consumers say a business needs to be available 24/7. In the medical industry, this number is undoubtedly higher because there are no “off” days when it comes to patient care.

But what does customer service really look like? What does it mean to get it right?

Read More →
 

TECH TOOLS PUT YOU IN CONTROL

We use and provide you with cutting-edge technology because we know great communication matters to patient care.

Featured
BIRD'S EYE VIEW
BIRD'S EYE VIEW

Cloud-enabled trackers on our entire fleet show us where our drivers are at all times and predict vehicle and traffic problems before they happen.

TRACKING APP
TRACKING APP

Electronic delivery verification, barcoding, and the ability to create special delivery notes allow our drivers to track each specimen as if it were their own.

TRACKING CENTER
TRACKING CENTER

Near real-time specimen tracking tells you where your driver is at all times. For extra peace of mind, speak to a real live human in our dispatch center anytime.

DASHBOARD
DASHBOARD

Get an overview of your experience with real-time analytics, invoicing, and graphic data that put you in the driver’s seat with all stats in one place.



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