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Lab-Quality Protocols

Preventing human error means training our drivers to follow the same strict protocols found in labs and hospitals. We walk them through 40+ hours of medical courier training before they get behind the wheel.

C.A.R.E. Training

Every driver receives C.A.R.E. Training (Compassionate And Respectful Employees) to help convey the human consequence of their work and connect them to every patient’s story.

8 Point Driver Checklist

Our everyday checklist helps drivers confidently represent your brand in the field. From clean cars to ironed shirts, we know every detail matters in keeping your client relationships strong.

"mci takes this job personally."

They understand how important this job is. They understand it's down to the patient. Their really quick follow-up speaks volumes to me.

—Happy MCI Customer

EXPECT THE SAME SERVICE NATIONWIDE

We service labs, clinics, and hospitals, and hold our partners accountable with protocols that deliver the same standard of service from Vegas to Virginia.

Click the map to see where we can serve you around your state and around the country.

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC
CA – 5 Million Miles / Year
LA – 10K Stops / Year
WI – 10 Routes
664,000 Specimens Moved in the
Pacific Northwest Every Year
WY – 87,700 Miles Driven / Year
CO – Routes through the highest
vehicular tunnel in the world
Proud to cover the Chicagoland area
MN – Our Newest Partner

Need our presence in an area that’s not represented? Get in touch to see how easy it is to partner with us today.

Fifty Years of First Impressions: What We’ve Learned about Representing Clients in the Field

In 1969, Frank Reiff saw an opportunity with the invention of the SMAC machine—a machine that automated specimen testing for the medical industry. With one car and one

Medical Courier Technology Then and Now: 50 Years of Protocols to Protect the Patient

Since 1969, we’ve been been delivering specimens like blood, urine, and tissue samples for testing. Fifty years has given us ample time to perfect the protocols we know

Why Custom Medical Logistics Puts Our Clients in Control

After nearly 50 years of providing medical courier services to our clients, we’ve learned that they want to stay in control of protocols from beginning to end. It’s

49 Years of Quality: Stories of the Earthquake, 9/11, Other Disasters, and How We Got Past Them

With nearly 50 years of service under our belts, we’ve seen a lot: earthquakes, terrorist attacks, wildfires, and other natural disasters that challenged our employees and our infrastructure.

How Health Care for Healthcare Industry Employees Impacts Patient Care

Each year in the United States, productivity losses linked to absenteeism cost employers $225.8bn (CDC). The numbers are clear: when companies prioritize their employees’ health and wellness, employees

Medical Tag Team: What it Means to Represent Clients in the Field

Our drivers are in physicians' offices more than our client's sales reps. So we know how important it is that they represent our clients well. We are constantly

Three Benefits of Choosing a Company that Operates its Own Fleet

Running a logistics company starts with a reliable vehicle. You have to move things from point A to point B. And when volume increases, your vehicle numbers have

Two Gold Standards in Medical Logistics Customer Service

51 percent of consumers say a business needs to be available 24/7. And according to this report, they not only need to be available, but also engaged. In

TECH TOOLS PUT YOU IN CONTROL

We use and provide you with cutting-edge technology because we know great communication matters to patient care.

Birds-Eye-View

BIRD’S EYE VIEW

Cloud-enabled trackers on our entire fleet show us where our drivers are at all times and predict vehicle and traffic problems before they happen.

Tracking-App

TRACKING APP

Electronic delivery verification, barcoding, and the ability to create special delivery notes allow our drivers to track each specimen as if it were their own.

Tracking-Center

TRACKING CENTER

Near real-time specimen tracking tells you where your driver is at all times. For extra peace of mind, speak to a real live human in our dispatch center anytime.

Dashboard

DASHBOARD

Get an overview of your experience with real-time analytics, invoicing, and graphic data that put you in the driver’s seat with all stats in one place.